Question 1

When will my order be shipped?

Accepted Answer

Once placed, your order will be shipped within 2 - 3 working days excluding orders placed during seasonal holidays. If there is an issue with your order, our team will reach out to you via email.

Question 2

What shipping options to you offer?

Accepted Answer

We offer free shipping on all orders over £150.

Most orders are dispatched the next working day for next day delivery.

Question 3

Do you offer gift cards?

Accepted Answer

We now offer gift cards starting from £50. Use the link below to discover more -
  
https://www.mackenzie-childs.co.uk/gift-card

Question 4

Do you run a loyalty scheme?

Accepted Answer

Yes! We are delighted to run Truly MK UK. For every £1 you spend on a purchase, you will receive 1 point.  Please click here for more information.

Truly MK UK members will also receive regular updates and offers before the general release.

Question 5

What is a Special Order?

Accepted Answer

We are excited to offer our customer the opportunity to place a Special Order with us. A special order is an order of a product that is not available or out of stock on our website. We place the order directly with MacKenzie-Childs. We then receive your order in our monthly shipment. We would require a deposit to secure and place your order. Email us today if you would like to order a product or add to your collection!

Question 6

What is your returns address?

Accepted Answer

Our returns address is - 
MacKenzie Childs C/O Lewis Wark 
Unit 1 Axus Close
Great North Business Park 
Upper Caldecote
SG18 9GH
 
Please contact our team using the box below if you are unhappy with your order. We will be more than happy to help!

Question 7

Do you have a showroom or store?

Accepted Answer

We don't have a showroom or a UK store. Please contact us for a list of stockists.

Question 8

Can I order a product if it is out of stock?

Accepted Answer

Please contact us using the box below and a member of our team will be happy to help!

Question 9

Who do I contact if I have a query?

Accepted Answer

Please contact us using the box below and a member of our team will be happy to help!

Question 10

What is your returns policy?

Accepted Answer

If you are unhappy with your order, please reach out to our team within 30 days of ordering. All of our shipping information is available using the link below:
 
https://www.mackenzie-childs.co.uk/ordering-shipping

Question 11

Do you have a mailing list?

Accepted Answer

We do! You can sign up on our homepage, the link is below:
 
https://www.mackenzie-childs.co.uk/

Question 12

Do you ship orders outside of the UK?

Accepted Answer

We will always try and accommodate orders from outside of the UK. 
Please contact us using the box below and a member of our team will be happy to help!

Please note, shipping quote provided are excluding customs and duties charges, these will need to be covered by the receiver.

Question 13

Can I change my order after it has been placed?

Accepted Answer

Please contact us using the box below and a member of our team will be happy to help!

Question 14

What courier services do you use?

Accepted Answer

We use APC or DHL to ship your parcels. Once your order has been shipped, you will receive an email confirming the tracking number.

Question 15

How do I clean my enamelware?

Accepted Answer

Please take care with your enamelware and wash thoroughly before use. The surface is strong and durable, it’s not indestructible. Rough handling, banging or dropping a piece may cause the glazed glass surface to chip. As with any enamel product, some scratching and dulling of the surface is likely to occur over time. Acidic food may dull the surface of the enamel but will not otherwise damage it. If food surfaces become chipped, discontinue use.  While most enamelware pieces are dishwasher safe (except those with rattan, wood or knobs), hand-washing and drying will extend the life and lustre of the finish.

Our enamelware exceeds both US federal food safety regulations and California’s Proposition 65, the strictest environmental safety standards in the U.S. Handle enamelware with care, and discontinue use for food service if it becomes chipped, cracked, or broken.

When washing, use a nonabrasive soap and sponge or nylon pad only. Dry immediately for best results.
If marking from silverware should occur, apply a paste of baking soda and water to the area, and rub gently to remove marks. Avoid using sharp knives on enamelware, as they may damage the finish. To remove burnt-on food, use a nylon-covered pad or wooden scraper, or loosen with a solution of baking soda and water.

Do not boil tea kettles dry, as this will result in damage to the finish. Boiling the kettle dry may also damage your cooktop.
If water is allowed to remain in tea kettles, rusting may occur. To remove rust stains and mineral deposits, fill the kettle with water and add two tablespoons of baking soda and the juice of one half a lemon. Boil for four to five minutes. Rinse and dry.
Pieces that do not have rattan, wood, knobs, or other embellishments may be used in an oven, up to a maximum temperature of 400 degrees. Be sure the piece is at room temperature before it is placed in a warm oven.

Do not use enamelware in a microwave oven.

UK

Frequently asked questions

When will my order be shipped?

What shipping options to you offer?

Do you offer gift cards?

Do you run a loyalty scheme?

What is a Special Order?

What is your returns address?

Do you have a showroom or store?

Can I order a product if it is out of stock?

Who do I contact if I have a query?

What is your returns policy?

Do you have a mailing list?

Do you ship orders outside of the UK?

Can I change my order after it has been placed?

What courier services do you use?

How do I clean my enamelware?

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