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  • When will my order be shipped?
    Once placed, your order will be shipped within 2 - 3 working days excluding orders placed during seasonal holidays. If there is an issue with your order, our team will reach out to you via email. After 21st December 2022, orders will be shipped from the 3rd January 2023.
  • What shipping options to you offer?
    We now have three different shipping options for you to choose - Standard Shipping - 2-3 days - £5.50 Express Shipping - 1-2 days, delivered before midday - £9.99 Saturday Delivery - Delivered on a Saturday (depending on shipper availability and Public Bank Holidays) - £14.99
  • Do you offer gift cards?
    We now offer gift cards starting from £50. Use the link below to discover more -
  • Do you run a loyalty scheme?
    Yes! We are delighted to run Truly MK UK. For every £1 you spend on a purchase, you will receive 1 point. Please click here for more information. Truly MK UK members will also receive regular updates and offers before the general release.
  • What is a Special Order?
    We are excited to offer our customer the opportunity to place a Special Order with us. A special order is an order of a product that is not available or out of stock on our website. We place the order directly with MacKenzie-Childs. We then receive your order in our monthly shipment. We would require a 50% deposit to secure and place your order. Email us today if you would like to order a product or add to your collection!
  • What is your returns address?
    Our returns address is - MacKenzie Childs C/O Lewis Wark 23 Eldon Way Biggleswade Bedfordshire SG18 8NH Please contact our team using the box below if you are unhappy with your order. We will be more than happy to help!
  • Do you have a showroom or store?
    We don't have a showroom or a UK store. However, we currently have a Pop-up shop in Fenwick, Kingston upon Thames.
  • Can I order a product if it is out of stock?
    Please contact us using the box below and a member of our team will be happy to help!
  • Who do I contact if I have a query?
    Please contact us using the box below and a member of our team will be happy to help!
  • What is your returns policy?
    If you are unhappy with your order, please reach out to our team within 30 days of ordering. All of our shipping information is available using the link below:
  • Do you have a mailing list?
    We do! You can sign up on our homepage, the link is below:
  • Do you ship orders outside of the UK?
    We will always try and accommodate orders from outside of the UK. Please contact us using the box below and a member of our team will be happy to help! Please note, shipping quote provided are excluding customs and duties charges, these will need to be covered by the receiver.
  • Can I change my order after it has been placed?
    Please contact us using the box below and a member of our team will be happy to help!
  • What courier services do you use?
    We use APC or DHL to ship your parcels. Once your order has been shipped, you will receive an email confirming the tracking number.
  • How do I clean my enamelware?
    Please take care with your enamelware and wash thoroughly before use. The surface is strong and durable, it’s not indestructible. Rough handling, banging or dropping a piece may cause the glazed glass surface to chip. As with any enamel product, some scratching and dulling of the surface is likely to occur over time. Acidic food may dull the surface of the enamel but will not otherwise damage it. If food surfaces become chipped, discontinue use. While most enamelware pieces are dishwasher safe (except those with rattan, wood or knobs), hand-washing and drying will extend the life and lustre of the finish. Our enamelware exceeds both US federal food safety regulations and California’s Proposition 65, the strictest environmental safety standards in the U.S. Handle enamelware with care, and discontinue use for food service if it becomes chipped, cracked, or broken. When washing, use a nonabrasive soap and sponge or nylon pad only. Dry immediately for best results. If marking from silverware should occur, apply a paste of baking soda and water to the area, and rub gently to remove marks. Avoid using sharp knives on enamelware, as they may damage the finish. To remove burnt-on food, use a nylon-covered pad or wooden scraper, or loosen with a solution of baking soda and water. Do not boil tea kettles dry, as this will result in damage to the finish. Boiling the kettle dry may also damage your cooktop. If water is allowed to remain in tea kettles, rusting may occur. To remove rust stains and mineral deposits, fill the kettle with water and add two tablespoons of baking soda and the juice of one half a lemon. Boil for four to five minutes. Rinse and dry. Pieces that do not have rattan, wood, knobs, or other embellishments may be used in an oven, up to a maximum temperature of 400 degrees. Be sure the piece is at room temperature before it is placed in a warm oven. Do not use enamelware in a microwave oven.
  • Is Wildflowers now available in the UK?
    Wildflowers is the brand-new ceramic and enamelware collection by MacKenzie-Childs. We are excited to announce that Wildflowers is now available to purchase in the UK. If you see a product that you like but it is out of stock, please complete a back in stock request. For more information on the collection and see the latest items- please click here.
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