Frequently asked questions

When will my order be shipped?


Once placed, your order will be shipped within 2 - 3 working days excluding orders placed during seasonal holidays. If there is an issue with your order, our team will reach out to you via email.




Do you offer gift cards?


We now offer gift cards starting from £50. Use the link below to discover more - https://www.mackenzie-childs.co.uk/gift-card




Do you run a loyalty scheme?


No, we don't currently offer a loyalty scheme. Do keep an eye out for exclusive offers on our social media and monthly emails!




What is your returns address?


Our returns address is - MacKenzie Childs C/O Lewis Wark 23 Eldon Way Biggleswade Bedfordshire SG18 8NH Please contact our team using the box below if you are unhappy with your order. We will be more than happy to help!




Do you have a showroom or store?


We don't have a showroom or a UK store.




Can I order a product if it is out of stock?


Please contact us using the box below and a member of our team will be happy to help!




Who do I contact if I have a query?


Please contact us using the box below and a member of our team will be happy to help!




What is your returns policy?


If you are unhappy with your order, please rech out to our team within 30 days of ordering. All of our shipping information is available using the link below: https://www.mackenzie-childs.co.uk/ordering-shipping




Do you have a mailing list?


We do! You can sign up on our homepage, the link is below: https://www.mackenzie-childs.co.uk/




Do you run the Barn Sale in the UK?


We do run the Barn Sale here in the UK! Check it out next year for exclusive offers!




Do you ship orders outside of the UK?


Please contact us using the box below and a member of our team will be happy to help!




Can I change my order after it has been placed?


Please contact us using the box below and a member of our team will be happy to help!




What courier services do you use?


We use APC or DHL to ship your parcels. Once your order has been shipped, you will receive an email confirming the tracking number.




How do I clean my enamelware?


Please take care with your enamelware—while the surface is strong and durable, it’s not indestructible. Rough handling, banging or dropping a piece may cause the glazed glass surface to chip. As with any enamel product, some scratching and dulling of the surface is likely to occur over time. Our enamelware exceeds both federal food safety regulations and California’s Proposition 65, the strictest environmental safety standards in the U.S. Handle enamelware with care, and discontinue use for food service if it becomes chipped, cracked, or broken. While most enamelware pieces are dishwasher safe (except those with rattan, wood or knobs), hand-washing and drying will extend the life and lustre of the finish. When washing, use a nonabrasive soap and sponge or nylon pad only. Dry immediately for best results. If marking from silverware should occur, apply a paste of baking soda and water to the area, and rub gently to remove marks. Avoid using sharp knives on enamelware, as they may damage the finish. To remove burnt-on food, use a nylon-covered pad or wooden scraper, or loosen with a solution of baking soda and water. Do not boil tea kettles dry, as this will result in damage to the finish. Boiling the kettle dry may also damage your cooktop. If water is allowed to remain in tea kettles, rusting may occur. To remove rust stains and mineral deposits, fill the kettle with water and add two tablespoons of baking soda and the juice of one half a lemon. Boil for four to five minutes. Rinse and dry. Pieces that do not have rattan, wood, knobs, or other embellishments may be used in an oven, up to a maximum temperature of 400 degrees. Be sure the piece is at room temperature before it is placed in a warm oven. Do not use enamelware in a microwave oven. Wash thoroughly before use. If food surfaces become chipped, discontinue use. Acidic food may dull the surface of the enamel but will not otherwise damage it.





Contact Us

Thanks for submitting!