FAQs | MacKenzie Childs UK

We are excited to offer our customer the opportunity to place a Special Order with us. A special order is an order of a product that is not available or out of stock on our website. We place the order directly with MacKenzie-Childs. We then receive your order in our monthly shipment.

We would require a 50% deposit to secure and place your order. Email us today if you would like to order a product or add to your collection!

Please take care with your enamelware and wash thoroughly before use. The surface is strong and durable, it’s not indestructible. Rough handling, banging or dropping a piece may cause the glazed glass surface to chip. As with any enamel product, some scratching and dulling of the surface is likely to occur over time. Acidic food may dull the surface of the enamel but will not otherwise damage it. If food surfaces become chipped, discontinue use. While most enamelware pieces are dishwasher safe (except those with rattan, wood or knobs), hand-washing and drying will extend the life and lustre of the finish.

Our enamelware exceeds both US federal food safety regulations and California’s Proposition 65, the strictest environmental safety standards in the U.S. Handle enamelware with care, and discontinue use for food service if it becomes chipped, cracked, or broken.

When washing, use a nonabrasive soap and sponge or nylon pad only. Dry immediately for best results.

If marking from silverware should occur, apply a paste of baking soda and water to the area, and rub gently to remove marks. Avoid using sharp knives on enamelware, as they may damage the finish. To remove burnt-on food, use a nylon-covered pad or wooden scraper, or loosen with a solution of baking soda and water.

Do not boil tea kettles dry, as this will result in damage to the finish. Boiling the kettle dry may also damage your cooktop.

If water is allowed to remain in tea kettles, rusting may occur. To remove rust stains and mineral deposits, fill the kettle with water and add two tablespoons of baking soda and the juice of one half a lemon. Boil for four to five minutes. Rinse and dry.

Pieces that do not have rattan, wood, knobs, or other embellishments may be used in an oven, up to a maximum temperature of 400 degrees. Be sure the piece is at room temperature before it is placed in a warm oven.

Do not use enamelware in a microwave oven.

UK

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